Contact Center Personas

This was a unique way to present our personas because, along with showing the personas themselves, we also wanted to showcase their types of inquiries, what matters to them, their pain points, and potential opportunities in one streamlined map.

Year 2019
Client Confidential
Tools Figma
Categories Journey Maps/Blueprints Personas

Zaytuna 'Companions' app

'Daily Muslim' Features

'Daily Muslim' App

‘Daily Muslim’ Design Sprint

'Daily Muslim' Mindsets

'Daily Muslim' Journey Maps

'Daily Muslim' App Kickstarter

Education Personas

Recruitment Personas

Employee Mindsets

Tech Framework

Personas for AI Adoption

Employee Lifecycle

Student Tutoring Platform Journey

'we are&' campaign

'we are&' Employee Video

AI & Data Responsible AI Platform

Platform for Doctors Training Journey Map

Internal Website for AI & Data Department

Doctors Training Platform

Employee Recruitment and Onboarding Journey

Telemedicine App

Contact Centre Service Blueprint